Itou starts out as pretty much a background character, but she's actually Kotomi Komiyama's close friend and classmate—along with Tomoko Kuroki—during their third year. She comes across as genuinely nice and genuinely supportive of Kotomi, which is basically her main thing. Beyond that, there's not a ton to know about her; she's mostly presented as the normal, level-headed one in the group. Though there's this oddly funny moment where, when Kotomi's confronting Yoshida, Itou apparently thinks she has some kind of psychic powers that'll help calm her down.
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