Paula works as Lady Elizabeth's maid and is basically her constant companion. The two have a genuinely close relationship—Paula looks out for Elizabeth and offers her advice, which shows they actually care about each other beyond just the typical employer-maid dynamic.
Fans often note that Paula's most memorable quirk comes after the ice market episode, when she becomes oddly obsessed with jingling bells and does it throughout the rest of the series. It's one of those weird details that sticks with people.
Content compiled by AnimeList.moe from publicly available sources.
