Erica Brown is an Auto Memories Doll at the CH Postal Company in the Violet Evergarden series. She's been there for a while, though she struggles with communication and rarely feels confident about her work.
Physically, Erica is on the shorter side with a delicate build. She has light brown-honey colored hair cut into a straight, chin-length style with bangs—something between a bowl cut and a bob. Round, transparent glasses frame her amber eyes, and she has freckles across the bridge of her nose and a small mole below her lip, with notably thin eyebrows.
Personality-wise, Erica's a quiet presence, often fading into the background. She's plagued by self-doubt about her abilities as a Doll and easily influenced by what others think, taking criticism deeply. She constantly second-guesses her client interactions and worries about her performance. That said, she's more resilient than she appears—underneath the timidity is a thoughtful, genuinely kind person who can actually stand firm when it matters.
She became a Doll because a novelist inspired her. The idea that she could write letters touching people's hearts appealed to her, and that's what drew her to the job in the first place.
Content compiled by AnimeList.moe from publicly available sources.